Eligibility Policy


SMART is a specialized public transit service supported by its member municipalities for the use of residents who meet certain eligibility criteria.

Service is only available to clients residing (or being a taxpayer) within member or contracted municipalities.  At this time, those municipalities are: Arran-Elderslie, Brockton, Grey Highlands, Hanover, Huron-Kinloss, Chatsworth, Kincardine, Saugeen Shores, Southgate and West Grey.

Inquiries from residents of other municipalities must be forwarded to the Dispatcher or Manager.

The Ontario Ministry of Transportation establishes the following base criteria:

-      Persons physically unable to climb 3 steps to board a conventional transit vehicle
-      Persons physically unable to walk 175 meters (570 feet) unaided

Generally, service is restricted to those who cannot because of their physical or mental challenges travel by conventional transit or taxi.  These challenges include the required use of crutches, a cane, a walker or wheelchair; visual impairments; cognitive impairments such as Alzheimer’s and/or developmental challenges.  Challenges need not be permanent; they can be temporary and/or seasonal.

Service will be provided to non-permanent residents as well as visitors who meet normal eligibility requirements.

Service will be provided to eligible clients who are returning to their home which is in a non-member municipality from a hospital or care facility in a member municipality.  Service will be a single one-way ride as they are considered residents of the member municipality while at and leaving the hospital or care facility.

Clients are expected to have fully completed a Client Registration Form before they receive service.  Drivers shall carry blank Client Registration Forms to distribute to new clients as necessary.  If doubt exists regarding the registration of a client, please contact the Dispatcher for clarification.

Please note – a Doctor’s Certificate may be required.

We're here to help

Welcome to our new website. If you have any questions about our policies, or registering for our service, please call us at 519-881-2504 or 1-866-981-2504. You can also fill out our contact form and one of our staff members will get back to you.

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Saugeen Mobility & Regional Transit

Since 1977, SMART has been serving members of the community. We are a specialized public transit service for those with mental or physical challenges, visual and/or cognitive impairments. Register today, schedule a ride and begin using the service. Our modern fleet of vehicles is standing by!

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