User Fees

INDIVIDUAL USER FEES – MARCH 1, 2021

For qualified users, effective March 1, 2021, individual user fees shall be:

CORE SERVICE - service to destinations within the membership area, to destinations up to 20 km from SMART membership area borders and to dialysis clinics in Orangeville, Palmerston or Goderich

Monday - Thursday
6:00 am - 6:00 pm 

Friday
6:00 am - Midnight

Saturday
7:00 am - Midnight  

No service Sundays or Statutory Holidays (except for dialysis)

$2.00 plus $.55/km subject to a minimum charge of $7.50 per ride

$2.50 per extra stop – drive-thrus excluded

$22.00 per hour may be charged for waiting or where a client is deemed to have a vehicle and driver ‘chartered’ for their exclusive use

The first hour of wait time is free.  There is no wait time charge for dialysis clients.

MEDICAL CHARTER SERVICE – out of area medical rides

$.55/km plus $22.00 per hour from the time the driver and vehicle arrive to pick up the client until the client is finished with the driver and vehicle

Clients not returning will be charged for the full round trip.

• Service will be provided to any qualified user who is a property taxpayer or resident in a member municipality and who resides within 20 km of the SMART membership area.
• Clients may have an attendant/companion ride with them for no additional charge.  There will be a charge where the attendant/companion is being transported without the client.
• Clients needing assistance are required to have an attendant accompany them.
• There may be a charge to pick-up or return a wheelchair or attendant.
• A charge of $25.00 will be invoiced for any individual ride not needed by a client that is NOT cancelled by 1:00 pm the business day before.  ‘No shows’ are highly disruptive and clients with a pattern of not cancelling unneeded rides may be discharged from the service.