User Fees

INDIVIDUAL USER FEES – MARCH 1ST, 2025

For qualified users, effective March 1st, 2025, individual user fees shall be:

CORE SERVICE - service to destinations within the membership area, to destinations up to 20 km from SMART membership area borders and to dialysis clinics in Orangeville, Palmerston or Goderich.

Monday - Thursday
6:00 am - 6:00 pm

Friday
6:00 am - Midnight

Saturday
7:00 am - Midnight

No service Sundays or Statutory Holidays (except for dialysis)

$2.00 plus $.70/km subject to a minimum charge of $12.00 per ride

$2.50 per extra stop – drive-thrus excluded

$24.00 per hour may be charged for waiting or where a client is deemed to have a vehicle and driver ‘chartered’ for their exclusive use

The first hour of wait time is free. There is no wait time charge for dialysis clients.

MEDICAL CHARTER SERVICE – out of area medical rides

$.70/km plus $24.00 per hour from the time the driver and vehicle arrive to pick up the client until the client is finished with the driver and vehicle

Clients not returning will be charged for the full round trip.

Service will be provided to any qualified user who is a property taxpayer or resident in a member municipality and who resides within 20 km of the SMART membership area.

Clients may have an attendant/companion ride with them for no additional charge. There will be a charge where the attendant/companion is being transported without the client.

Clients needing assistance are required to have an attendant accompany them.

There may be a charge to pick-up or return a wheelchair or attendant.

A fee of 50% of the missed ride cost will be applied to the client’s invoice, with a minimum of $30 for local rides. For long distance rides (London, Kitchener, Guelph, Burlington, Greater Toronto Area), a fee of 50% will be applied, with a minimum of $50 and a maximum of $300. Rides must be cancelled by 1:00pm the business day before. “No shows” are highly disruptive and clients with a pattern of not cancelling unneeded rides may be discharged from the service.

Dispatch will keep a record of the reasons given for a late cancellation. For cancellations that show a trend, such as repeat sickness reasons, the Manager will decide whether to contact the client to discuss or to apply a late cancellation fee.

Chatsworth SMART clients

This is to inform you of a rate per kilometer change. Beginning March 1st, 2025, clients residing in Chatsworth will see their rate change from $0.55 per kilometer to $1.09 per kilometer. Also, the base amount will increase from $8.00 to $12.00

Accessible transportation needs were carefully considered before making this decision. However, in order to ensure continued services, it was felt that this change in rate was required.

Should you have any concerns or questions, please contact your municipal council.

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Saugeen Mobility & Regional Transit

Since 1977, SMART has been serving members of the community. We are a specialized public transit service for those with mental or physical challenges, visual and/or cognitive impairments. Register today, schedule a ride and begin using the service. Our modern fleet of vehicles is standing by!